Technology Neutrals


The Mediation Process

Mediation is a voluntary process that is private and confidential, and any settlement reached through mediation is based upon the free choice of the parties.

To Start

In cases where a commercial contract contains a mediation clause, its provisions should be followed. Otherwise, the mediation process is initiated by the parties themselves who simply agree to mediate their dispute and select a mediator. Alternatively, one party may ask a mediator to invite other parties to participate in mediation. In any case, the mediator should be a neutral person who has no financial or personal interest in the dispute. A written agreement to mediate is provided by the mediator and signed by the parties before the mediation begins.

Participants

Each party must include in the mediation an individual who has the authority to resolve the entire dispute. In addition, a party may be represented by other persons including, for example, attorneys and technical experts.

Preliminary Discussions

The mediator firsts communicates directly with each party or its representative to obtain background information and documents and to schedule proceedings. Next, a joint meeting or conference call is held during which each party has an opportunity to present its view of the dispute and exchange information with other parties and the mediator. The mediator may conduct further preliminary discussions with the parties, as needed.

Mediation Session

The next step is a formal mediation session. In some cases the formal mediation session is conducted by teleconference but, traditionally, it involves a face-to-face meeting of the parties including their respective decision-makers. The mediation session includes joint meetings of the parties under the guidance of the mediator, as well as individual discussions or caucuses with the mediator. The intention is to reach a complete resolution of the dispute and to reduce that agreement to a signed writing by the end of the formal mediation session.

Subsequent Discussions

If needed to reach a final agreement, the mediator will conduct further joint or individual discussions with the parties after the formal mediation session.

 

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© Technology Neutrals 2007